FAQ

Frequently Asked Questions

What are Derui lighters made of?

Our lighters are crafted from solid brass, stainless steel and high-density zinc alloys. Finishes are applied by hand and include chrome plating, gold galvanic plating, lacquering and satin treatments.

How do I place an order?

Select the model you want, choose the finish and add it to your bag. The checkout process is secure and managed through certified payment systems.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal and bank transfer for custom orders.

Do you ship internationally?

Yes, we deliver throughout the United States, Europe and major international destinations. Delivery times vary from 5 to 15 business days depending on destination.

Can I personalise a lighter?

For orders of a certain volume or special requests, we offer personalised engravings and custom finishes. Contact us directly to discuss your requirements.

What is your return policy?

We guarantee returns within 14 days of receiving the product, provided the item is in original condition and in intact packaging. Return shipping costs are borne by the customer.

Do products come with a warranty?

All our lighters carry a 24-month warranty against manufacturing defects. The warranty does not cover normal wear or damage due to improper use.